User Guide

You can purchase from each product by clicking the "Add to cart" button.
For products with different colors and sizes, please specify them in the respective color and size columns. For multiple orders, please specify in the quantity column.
Please note that for some products, stock will be confirmed after the order is completed.

We will send an automatic email from the shop to the email address you specified at the time of ordering, as well as an order confirmation email when your order has been completed, such as confirmation of the delivery date and time, and payment. Please confirm.

* We will reply to the order confirmation email and the email received from the customer within 2 business days. If you do not receive the email, please contact us again.
*When ordering using your mobile phone email address, please allow the email address "info@number11.co.jp" to receive emails in advance. We may not be able to receive emails from our shop.

You can pick up the products at the nearest Sagawa Express sales office. You can also use cash on delivery for delivery to the office.
When ordering, please enter ["Sagawa Express ○○ store stop" as the shipping address, and "the name and phone number of the customer who will receive the package" as your name and phone number].
In addition, we will not contact you when the package arrives, so please check the arrival of the package with the package number sent after shipping is completed, and then pick it up at the sales office.
Regarding Kuroneko Yamato, please check with our shop before specifying.
Also, please note that customers who specify cash on delivery cannot use Kuroneko Yamato.

When ordering, please set it so that you can receive info@number11.co.jp!
In principle, we will reply to your e-mail and order confirmation e-mail within 2 business days. If you have not received an email from us, please contact us again.
We always send order confirmation emails and shipping emails from our company, but there may be cases where emails do not arrive due to the customer's email reception settings or mail server malfunction.

If you are using an email setting or spam filter by your provider, emails from our shop may be sorted into the spam folder, so please check that as well.

If you do not receive an email from us within 3 business days after placing your order, please contact us from here .

For the stock status of each product, please contact us from the "Inquiries about products" button or contact info@number11.co.jp.

If you tell us the size you want when ordering, we will adjust the belt for free from our shop and deliver it. Please note that if it is not possible to adjust to the size you requested due to the frame, we may adjust it to a slightly larger size.

Examples of familiar sources of magnetic fields include televisions, radios, speakers, clasps of handbags, mobile phones, and personal computers. In the case of analog quartz and mechanical watches, if they are affected by a strong magnetic force from the outside, they may stop rotating or be spun faster. In addition, once a mechanical watch is affected by magnetism, the magnetism will remain on the watch even after it is removed from the magnetism, and it will be affected in the future. Please use and store at least 15 cm away from the source.

Please note that malfunctions and defects due to magnetic bands are not covered by the warranty.

Parallel import goods are products that are purchased overseas and imported by a company that is not an authorized distributor of a specific brand.
Originally, it is a product that was manufactured to be distributed overseas and was purchased locally and imported into Japan.
Both genuine and parallel import products are manufactured in the same place, but the distribution routes are different, so it is possible to sell them at a much lower price than genuine products. We cannot guarantee repairs or replacements at authorized dealers, and there are some disadvantages such as an instruction manual in the original distribution language being included, but as for the warranty, we have a 1 year warranty from our store. We try to prepare a simple Japanese instruction manual as much as possible.
In addition, regarding breakdowns and repairs, our shop has a tie-up with a watch repair workshop, and we will support you as much as possible, so you can buy with confidence.

For payment, you can use various credit cards (VISA / MASTER / AMEX / JCB), bank transfer, Apple Pay, Google Pay.
Customers are responsible for various fees.

We take all possible measures to ship the product, but in the unlikely event that the product is damaged or soiled, or if a product different from the product you ordered arrives, we will exchange it free of charge. In addition, regarding parallel import goods, there may be changes in specifications, color unevenness, and small scratches (leather products) depending on the manufacturing lot and manufacturing factory. Regarding the above products, we cannot judge them as defective products because they have cleared the stipulated standards of the manufacturer's factory. please note that. *Please note that if the following conditions are not met, we will not be able to accept your application.・You have contacted us within 7 days of receiving the item. ・All the accessories are complete (unless the tags have been cut off). ・Only if the item is unused/unopened, and within 7 days of receiving the item. We cannot accept returns or exchanges due to scratches on the main body or glass surface after the product has passed, as it is an initial defect. In addition, we will not be able to respond if more than 7 days have passed due to customer reasons such as "it was wrapped" or "I could not check it immediately", so please be sure to check the operation of the product when it arrives. Items that have been worn or accessories that have been lost cannot be returned or exchanged.

This applies only when natural failure occurs inside the machine due to correct usage in accordance with the manufacturer's instruction manual and usage precautions. The scope and applicability of the warranty will be determined by our store based on the warranty provisions. We cannot accept any promises regarding the application of the warranty or requests for a refund of the product price until we are unable to confirm the condition of the product.

Inside the watch (movement, electronic circuit parts, mechanical parts) Exterior parts (watch glass, case, crown, push buttons, back cover, band, buckle, etc.)

We will repair or adjust the defective part inside the machine that is covered by the warranty. As a general rule, we do not accept product exchanges or refunds.

We will guarantee the repair fee per time up to the upper limit amount for each elapsed year. 1st year: Normal warranty period [After 1 year, only products covered by warranty] 1st to 2nd years: 50% of the actual repair price (up to 50% of the purchase price) 2nd to 3rd years: Actual 30% of the repair cost (up to 30% of the purchase price) Any amount exceeding the upper limit will be borne by the customer. In addition, if it becomes impossible to repair due to difficulty in supplying parts, etc., we may refund the maximum amount according to the number of years elapsed as described above. Regarding refunds, please note that the product price paid in cash at the time of purchase is the upper limit, and points used and points related are not subject to refund.

Standard warranty period: 1 year from the date of shipment from our store. The 3-year warranty extension service is limited to the target product.

We try to repair it as soon as possible, but as a guideline, please expect about 3 weeks after it is returned. During the year-end and New Year holidays and the supplier's summer holidays, it may take longer than the estimated period. In addition, in the case of parallel import goods, it may take more than 3 weeks due to parts procurement from overseas. In that case, we will contact you again.

Please be sure to contact our shop before sending the product and the following to our shop. For products that have passed more than 30 days from the delivery date, the customer is responsible for the shipping fee to our store. We will pay for shipping when the repair is completed.

Our shop warranty/manufacturer's warranty (some are integrated with the instruction manual)
・A memo describing the details of the failure

【Shipping address】
547-0024
5-19 Funahashi-cho, Tennoji-ku, Osaka-fu Dinks Co., Ltd. Product Management Department

TEL: 06-6762-4480
e-mail: info@number11.co.jp

The following cases are not covered by the warranty. Below is an example.

・Defects and malfunctions of products that have been used without following the manufacturer's instruction manual and precautions for use Defective parts, breakdowns, scratches, rust, discoloration, loss, aged deterioration, etc.)
・Products that have been used outside of Japan ・Customers have modified, installed or removed parts, or defects or failures caused intentionally or negligently by customers ・Defects and failures due to natural disasters, fires, accidents, etc. repair, adjustment or replacement of products

*The following items are unavoidable due to the manufacturing process of the watch, so the manufacturer also judges the product as a non-defective product.

・Misalignment between the scale (index) and the needle ・Contamination of fine dust ・Temporary cloudiness

Repairs will be charged for items purchased at resale or auction, items whose warranty period has expired, and items repaired outside of our store. Please note that repairs will be charged even during the warranty period if purchased at an auction or the like. In addition, this warranty cannot be obtained even if the customer contacts the service center of each manufacturer directly.

The battery that is pre-installed in the watch you purchased is a monitor battery that was installed at the time of manufacture to check the function and performance. The monitor battery may run out of battery life before reaching the specified number of years. Thank you for your understanding. If it stops immediately after arrival, please contact us within one week after the product arrives and we will replace the battery. The price of the battery is not included in the product price, so even if the battery runs out after that, even if it is within the warranty period, battery replacement will not be covered by the warranty.

Delivery will be made by Sagawa Express and Yamato Transport.
*Please note that in some cases we may change the shipping company. We cannot accept the designation of a trader from the customer. If there is a delay in shipping due to various circumstances, we will contact you by email.

In addition, delivery and after-sales service are limited to Japan. Even if you place an order from overseas, please specify a delivery address within Japan.

If you need a receipt issued by our store, please contact us at the time of ordering or at info@number11.co.jp.
*Receipts may be delivered separately by mail due to shipping reasons.

For customers who choose to pay by cash on delivery, the receipt will be the customer copy (cash on delivery amount receipt) issued by the delivery company, so we do not issue a receipt. Please note that we will replace it with the "receipt" given by the delivery company at the time of cash on delivery. If you need a receipt issued by our company, please mail the original receipt of the cash on delivery amount to our company so that we can issue it.

You can choose the delivery date and time.You can specify the delivery time from the above 6 time zones.
Please note that the delivery time may be delayed due to traffic conditions, etc.

*In some areas of Hokkaido, Okinawa, Tohoku, Shinetsu, and Kyushu, you cannot specify the next day or the morning of the next day.

Regarding the specification of the delivery date, you can specify it after 3 days (the day after tomorrow) counting from the day you ordered.
If you do not specify a delivery date, please refer to the "Approximate delivery date" in the table below.
The delivery date may change due to traffic conditions, weather, etc. Thank you for your understanding.

If the ordered products are in stock, Hokkaido, Okinawa, Tohoku, Shinetsu, and Kyushu will be delivered approximately 3 days later (some areas will be delivered approximately 2 days later in the morning) and other areas will be delivered approximately 2 days later. increase.
Please note that the delivery date may be delayed due to traffic conditions, etc.

* It will be the number of days after the stock of the ordered product is complete.
*Depending on the product, some items may be backordered, and it may take time to deliver.
* In some areas such as remote islands of Hokkaido and Okinawa, it takes 4 days to 1 week.
*Please check each product page for products that are made to order.

If you are not at home at the time of delivery, a notice of absence will be mailed to you, so please indicate your desired redelivery date and time to the carrier.

If you wish to cancel your order after placing your order, please contact us as soon as possible before you receive the order confirmation email.
If you contact us after receiving the order confirmation email, we may charge the shipping fee.
The same applies if you wish to reorder.

-Cancellation before shipment-
・Regarding cancellation before shipment, card fees will be incurred, so about 4% to 6% will be deducted from the purchase price and refunded.
*Example: In the case of purchase of 10,000 yen
10000 yen -6% = 9400 yen refund

We cannot accept returns or cancellations after shipment due to customer convenience.
We accept returns due to our negligence (initial defects or incorrect items received).

Regarding the color of the product image, we try to make it as close to the real thing as possible,
There may be slight differences depending on the type of monitor you are using and the color balance setting.
Please note that such cases do not apply to product defects.

Regarding overseas shipping If it is not our fault such as long-term absence
Because the round-trip overseas shipping fee is expensive Please note that we cannot accept refunds.

Please be sure to contact us by phone or e-mail within 7 days after the product arrives. Please note that the customer is responsible for the shipping cost of returning the product to our store.
In addition, if a refund occurs due to the difference in price with the exchanged product, the transfer fee will be borne by the customer. If the transfer fee is higher than the refund amount, we will contact you by email.
In addition, we cannot accept exchanges for products that fall under the category of "products that cannot be returned or exchanged" described in "About returning or exchanging products due to customer circumstances", so please be sure to check.
Please be sure to contact our store in advance for both returns and exchanges. Please note that we cannot accept returns or exchanges if you return the product without contacting us.

In our shop, we check the operation of the product before shipping, but in the unlikely event that we make a mistake in shipping, the product is defective, damaged, or soiled, we apologize for the inconvenience, but please contact us within 7 days from the arrival of the product. Please contact us by phone or email. If more than 8 days have passed since delivery, we cannot discuss refunds or returns even if there is a malfunction or damage, so please check the condition of the product before using it after receiving it. .
In addition, for products manufactured overseas, the specifications and colors may differ depending on the manufacturing lot and manufacturing factory.
Regarding the above products, we cannot judge them as defective products because they have cleared the stipulated standards of the manufacturer's factory. please note that.

[Items that cannot be returned or exchanged]
・If the product is sent without contacting us to request a return. ・Products that have been delivered for more than 7 days. ・Products that have been used even a little. Malfunctions or malfunctions due to negligence ・ Malfunctions or malfunctions due to magnetism such as speakers, TVs, mobile phones, etc. ・ Boxes, manuals, product tags (including stickers), damage to accessories including warranty cards, stains, loss, etc. ・ Sale items, auction items, Joint purchase product. (Basically, we will accept exchanges, but depending on the situation, we will accept returns.)

Basically, we will exchange it for a non-defective product, but depending on the situation, we may ask you to exchange it for another product.
Including initial defective products, replacement products cannot be shipped before the returned product arrives. It will be shipped after it arrives at our store. Also, please note that if there is no replacement product, we will issue a refund.
If you wish to return or exchange an item due to damage or stains, we may ask you to send us an image of the defective part so that we can check the details. Thank you for your understanding.

Please note that our shop is operated as a sale to individuals, so we do not accept purchases by people in the same trade or guarantees when the watch is resold.

Personal information received from customers will not be used for anything other than shipping products and contacting customers.

We are responsible for safely accumulating and storing personal information, and will not transfer or provide it to third parties.

The Association for Self-Managed Distribution of Japan (abbreviated as AACD) aims to prevent and eliminate "counterfeit goods" and "unauthorized goods" in the parallel import goods market.